Terms and Conditions

Terms and Conditions – Poms Plumbing 1. Acceptance of Terms By accessing this website or using any of our services, you agree to be bound by these terms and conditions, our privacy and cookie policies, and all applicable laws and regulations. If you do not agree to these terms, you are prohibited from using or accessing this site or engaging our services. These terms apply to all visitors, users, and customers of Poms Plumbing. 2. Website Use and Access Access to this website is permitted on a temporary basis. We reserve the right to withdraw or amend services without notice. We will not be liable if the website is unavailable at any time. Users are responsible for ensuring that all persons accessing our site through their internet connection are aware of these terms and comply with them. 3. Intellectual Property All content, designs, text, graphics, logos, icons, and software on this site are the property of Poms Plumbing or its licensors and are protected by copyright and intellectual property laws. You may view, download, and print pages from the site for personal use only. Commercial reproduction, modification, distribution, or republication is prohibited without written consent. 4. Service Terms Our plumbing services are subject to availability and operational capacity. We reserve the right to refuse service in situations that pose safety risks, lack access, or involve customer misconduct. All services must be booked and confirmed either by phone, email, or written agreement. Prices are agreed upon before any work begins. Any verbal or written quotation is subject to revision upon inspection or discovery of unforeseen complications. 5. Payment Terms Payment is due upon completion of work unless otherwise agreed. We accept cash, bank transfer, and approved payment methods. Late or non-payment may result in legal action or recovery fees. For certain services or large projects, a deposit or progress payments may be required. 6. Cancellations and Rescheduling Appointments may be cancelled or rescheduled with at least 24 hours' notice. Cancellations within less than 24 hours may incur a call-out or cancellation fee. In the event of emergency circumstances on our part, we will reschedule at the next earliest availability and inform the client as soon as possible. 7. Refund Policy A refund may be issued for services not rendered or completed. Services that have been fulfilled or resolved are not eligible for a refund. Refunds must be requested within a reasonable timeframe and are processed in accordance with local consumer protection laws. 8. Warranty and Guarantees Workmanship is guaranteed for a standard period of 12 months unless otherwise stated in writing. Materials and parts are covered by the manufacturer’s warranty. This warranty does not cover damage caused by misuse, negligence, lack of maintenance, or unauthorised repair by third parties. Any warranty claim must be made in writing with proof of original work and issue reported within the guarantee period. 9. Limitation of Liability To the maximum extent permitted by law, Poms Plumbing shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the website, services provided, loss of data, or business interruption. Liability is limited to the amount paid by the customer for the services in question. 10. User Responsibilities You agree not to misuse our website or services. This includes but is not limited to: violating any applicable law, interfering with our website security, attempting unauthorized access, or submitting false or misleading information. 11. Accuracy of Information While we strive to ensure that all information provided is correct and up to date, we do not warrant the completeness or accuracy of material on this site or in verbal/written communication. We may update, change, or remove content without prior notice. 12. Third-Party Links Our website may contain links to external sites not operated by us. These links are provided for convenience only. We do not endorse or accept any responsibility for the content, policies, or practices of these third-party websites. Visiting such sites is at your own risk. 13. Privacy and Data Protection Your use of our site and services is subject to our Privacy Policy and Cookie Policy. We are fully compliant with applicable data protection laws and take data security seriously. We only collect necessary personal data with your consent and use it only to deliver our services. For more information, please refer to our full Privacy Policy. 14. Force Majeure We are not liable for delays or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, power failure, fire, pandemics, severe weather, war, strikes, or disruptions to infrastructure. 15. Indemnification You agree to indemnify, defend, and hold harmless Poms Plumbing, its employees, contractors, and affiliates from any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your misuse of the website or breach of these terms. 16. Governing Law and Jurisdiction These terms shall be governed by and interpreted in accordance with applicable local laws. Any disputes arising from the use of this site or services shall be resolved under the jurisdiction appropriate to our business operations. 17. Modifications to Terms We may revise these terms at any time without prior notice. Your continued use of the site or services constitutes acceptance of the revised terms. We recommend reviewing this page regularly to stay informed. 18. Contact Information If you have any questions or concerns regarding these Terms and Conditions, you may contact us directly at [email protected] or by phone at 087-7580179. We are available during business hours and will aim to respond promptly. Last reviewed: May 14, 2025