Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our services or respond to our advertisements, and tells you about your privacy rights and how the law protects you. We use your personal data to contact and support you, as well as to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATION AND DEFINITIONS

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Privacy Policy:

Company (referred to as either "the Company", "we", "us" or "our" in this agreement) refers to Poms Plumbing.

Device means any device that can access the service such as a computer, a mobile phone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the website, application, or advertisement.

Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the service, provide the service on behalf of the Company, or assist the Company in analysing how the service is used.

Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

You means the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

COLLECTING AND USING YOUR PERSONAL DATA

Types of data collected

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: first and last name, email address, phone number, location details such as your address, city or country, and any other data such as personal preferences, requirements or comments.

Usage data such as browser type, IP address, pages visited, and time spent on pages may also be collected automatically through analytics tools and cookies.

Use of your personal data

The Company may use personal data for the following purposes: to provide and maintain our service, including to monitor usage; to manage your account and registration; for the performance of a contract, including the purchase of services; to contact you by email, telephone, or SMS regarding updates, services or security matters; to provide you with information about similar goods or services unless you have opted out; to manage your requests; for business transfers including mergers or acquisitions; and for data analysis, identifying usage trends, and evaluating and improving our service, products, marketing and your experience.

Sharing your personal data

We may share your personal information in the following situations: with service providers who assist in operating our service; in connection with business transfers or acquisitions; and with your consent for any other purpose. We do not share personally identifiable information without consent unless required to do so by law.

RETENTION OF YOUR PERSONAL DATA

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage data will also be retained for internal analysis purposes.

TRANSFER OF YOUR PERSONAL DATA

Your information, including personal data, is processed at the Company's operating offices and in any other places where the parties involved in processing are located. This means your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. Where data is transferred outside the European Economic Area (EEA), such transfers are conducted in accordance with GDPR requirements, using appropriate legal safeguards to ensure adequate protection. No transfer of your personal data will take place to an organisation or country unless there are adequate controls in place.

DISCLOSURE OF YOUR PERSONAL DATA

Law enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities such as a court or government agency.

Other legal requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; or protect against legal liability.

YOUR RIGHTS UNDER GDPR

As a user within the European Economic Area, you have specific rights under GDPR, including the right to access your data, correct inaccurate information, request deletion, object to processing, and exercise your right to data portability. You also have the right to withdraw consent at any time where consent was previously provided. All requests should be directed to us, and we endeavour to respond within one calendar month. If you feel your rights under data protection law have been infringed, you may lodge a complaint with the Data Protection Commission in Ireland at www.dataprotection.ie.

SECURITY OF YOUR PERSONAL DATA

The security of your personal data is important to us. Our data handling includes technical and administrative safeguards designed to protect your personal information against unauthorised access, loss, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

CUSTOMER FEEDBACK AND REVIEWS

We value customer feedback and may invite customers to share their experience of our services. Where we use a structured feedback process, this is intended to help us understand and improve the quality of our service before any public review is submitted. Customers are under no obligation to leave a public review and may choose to do so entirely at their own discretion.

Any reviews submitted on third-party platforms are governed by those platforms' own terms of service and privacy policies, which are independent of this policy. We are not responsible for how those platforms collect, store, or use information submitted through them. We do not offer rewards or incentives in exchange for reviews, and we do not edit or suppress reviews except where they are found to violate a platform's own content policies.

COOKIES

Cookies are small data files stored on your device that help websites remember information about you. We use session cookies, which expire when your browser is closed, and persistent cookies, which remain until manually deleted. Cookies may be first-party or third-party. Necessary cookies are used for basic functionality. Functional cookies store user preferences. Analytical cookies track site usage. Social media cookies enable content engagement and remarketing. You can control cookie settings in your browser, though disabling cookies may affect website functionality. Learn more at www.internetcookies.org.

LINKS TO OTHER WEBSITES

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page. Last reviewed: 11/04/2026.

CONTACT US

If you have any questions about this Privacy Policy, you can contact us by telephone at 0877580179.