Privacy Policy

Privacy and Cookie Policy – Poms Plumbing Privacy Statement At Poms Plumbing, we are committed to respecting and protecting your privacy. This privacy policy outlines our procedures regarding the collection, use, storage, and disclosure of personal information when you visit our website, contact us by email or phone, or use our services in any capacity. This document is intended to inform you about how we handle your personal data and your rights under applicable privacy regulations, including the General Data Protection Regulation (GDPR). Data Controller Poms Plumbing, referred to throughout this document as “we,” “us,” or “our,” operates this website and provides plumbing and heating services. We are the data controller of any personal data collected through our platforms and interactions. If you have any inquiries regarding how we use your personal information or wish to make a formal request concerning your data, you may contact us via email at [email protected] or by telephone at 087-7580179. Information We Collect We collect personal data that is necessary for us to deliver our services and respond to inquiries. This includes, but is not limited to, your name, email address, phone number, home address (when applicable to service appointments), and any other information provided voluntarily via our website, phone communications, or in-person interactions. Additionally, technical data such as browser type, IP address, and usage statistics may be collected automatically through analytics tools and cookies. Legal Basis for Processing The lawful bases for processing your data include your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interest in operating and improving our business. We do not collect personal information unnecessarily and do not retain it longer than needed. Your data is only kept as long as required to fulfill the purpose it was collected for, including legal and regulatory obligations. Data Security Our data handling includes technical and administrative safeguards designed to protect your personal information against unauthorized access, loss, disclosure, or misuse. Where data is transferred outside the European Economic Area (EEA), such transfers are done in accordance with GDPR requirements, using appropriate legal safeguards to ensure adequate protection. Your Rights Under GDPR As a user within the EEA, you have specific rights under GDPR, including the right to access your data, correct inaccurate information, request deletion, object to processing, and exercise your right to data portability. You also have the right to withdraw consent at any time where consent was previously provided. All requests regarding your personal data should be directed to [email protected]. We endeavor to respond within one calendar month. Regulatory Complaints In the event that you feel your rights under data protection laws have been infringed, you may lodge a complaint with the Data Protection Commission in Ireland at www.dataprotection.ie. Third-Party Services We may engage third-party services for the purpose of analytics or advertising. These services may collect data in accordance with their own privacy policies and may use cookies or other tracking methods. We do not share personally identifiable information without consent, unless required to do so by law. External Links Our website may link to external websites. Please be advised that we do not operate or control these websites and therefore are not responsible for the content or privacy practices of such third parties. Cookie Policy This cookie policy describes what cookies are and how they are used on this website. Cookies are small data files stored on your device that help websites remember information about you. We use session cookies, which expire when your browser is closed, and persistent cookies, which remain until manually deleted. Cookies may be first-party (set by our website) or third-party (set by analytics or advertising providers). Types of Cookies Used Necessary cookies are used for basic functionality. Functional cookies store user preferences. Analytical cookies help track site usage and performance metrics. Social media cookies allow tracking of content engagement and enable remarketing. Managing Cookies You can control cookie settings in your browser. You may delete existing cookies or block new ones, but this may affect website functionality. Learn more at www.internetcookies.org. Changes to Policy We reserve the right to update this policy at any time. Changes will be posted to this page and continued use of the website implies acceptance. Last reviewed: May 14, 2025. Contact Information For questions or data requests, email [email protected] or call 087-7580179.